Call 888-890-7447

 

Shipping Solutions Help Desk

View Help Desk | Search Help Desk | Open New Help Desk Ticket

Ticket # 1028
Date: 7/13/2017
Time: 12:23:24 PM

Message
Header:
Trial version-valid database

Detailed
Description:
I`ve installed the trial version of  
the software and no matter what tab i  
click such as EZ Start or even the  
login button, I am prompted with a  
connection message that reads `You do  
not have a valid database connection  
to ssdata_az`.  
Please email any instructions to fix  
this issue. I have Symantec Endpoint  
Protection version 14.0 MP1 build  
2332. Not sure if this is the cause of  
the issue.
Problem Type: Databases
Version Number: Pro 9.0
Status: Open
Solution: The Shipping Solutions trial using the cloud database has

the following requirements:

• The firewall port 1433 must be open for TCP via

an outbound rule.

• The domain windows.net must be accessible.

The connection trying to be made is to:

qmdl8ybuh7.database.windows.net on port 1433 via TCP

protocol.