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Ticket # 1101
Date: 9/30/2019
Time: 4:18:33 PM

Message
Header:
SSPro Startup

Detailed
Description:
Installed Pro 9.11 on a  
Windows 10 PC. Opened the  
program and I was able to  
login. When I updated to 9.14  
and tried to open the program,  
I get the following error:Method  
not found: Boolean  
SerializeUserData.userData.ge 
t_isEntity0. Any help is greatly  
appreciated.
Problem Type: Other
Version Number: Pro 9.0
Status: Closed
Solution: Please run the 9.14 updater again. When it asks if you want

to Uninstall or Repair, choose Repair. Then try opening

Shipping Solutions again.