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Ticket # 1142
Date: 8/12/2020
Time: 10:01:37 AM

Database at version 16 and software at 12

We have installed the client in a  
new location and received a  
message that the database is  
at version 16 and the client is  
only at 12. Could you please  
provide instruction on  
resolving/updating the client  
software successfully?
Problem Type: Other
Version Number: Pro 9.0
Status: Closed
Solution: You will need to upgrade your software to 9.16 to match the

database version. If you are an AMP member, there is no

charge for the upgrade.