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Ticket # 883
Date: 1/15/2013
Time: 3:29:49 PM

Printing Error

If you get an unhandled exception error when trying to print, and the error also says `Root element is missing` you need to reset the customizations for that form.
Problem Type: Printing
Version Number: Pro 9.0
Status: Closed
Solution: Go to the Tools tab and choose Customize Documents. Pick the form that is giving the error message. There are three places to reset the customizations to their defaults. First, click the Print Options button and click Reset Defaults. If that does not fix the problem, reset the defaults on the Field Labels screen and the main customize screen. You may need to reset the defaults on multiple documents, but you will only have to do it once on each document.