Call 888-890-7447

 

Shipping Solutions Help Desk

View Help Desk | Search Help Desk | Open New Help Desk Ticket

Ticket # 916
Date: 9/17/2013
Time: 10:34:36 AM

Message
Header:
Error importing data from MS Access SSDATA.MDB

Detailed
Description:
I was importing the shipping data from or previous version of Shipping Solutions using the converter option and I received the following error. Error Writing to Doc Manager. Record is deleted. When I go back into Shipping Solutions I receive the message `Unhandled Exception has occurred in your application`. This happens for all functions.
Problem Type: Importing Data
Version Number: Pro 9.0
Status: Closed
Solution: Try compacting and repairing your ssdata.mdb file. You can use the "Optimize Database" function provided with Shipping Solutions 7.

You will also need to clean out the SQL database. Go to C:\ProgramFiles\InterMart\SSProfessional_9\Applications\dbmaintenance and run cleandb.exe. This should allow you to get back into the new version of Shipping Solutions.

Please call our office at 651-905-1727 if you would like more detailed instruction.