Call 888-890-7447

 

Shipping Solutions Help Desk

View Help Desk | Search Help Desk | Open New Help Desk Ticket

Ticket # 976
Date: 1/20/2016
Time: 11:52:10 AM

Message
Header:
Error in Export Compliance Module

Detailed
Description:
When running Restricted Party Screening,`Error Sending Compliance Data: Object reference not set to an instance of an object.
Problem Type: Other
Version Number: Pro 9.0
Status: Closed
Solution: There was a URL change on January 20, 2016, so if you are not using version 9.09, the screening will not work. Users were alerted of this change back in October. Here is a link to a blog post about the change: http://www.shippingsolutions.com/blog/update-required-for-the-export-compliance-module.

The best option is to upgrade to 9.09. However, if you do not want to do the upgrade right now, here is a link to download an update just for fixing the Export Compliance Module: https://s3.amazonaws.com/SS_Pro_Updates/sspro_update_compliance.exe