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Ticket # 984
Date: 5/25/2016
Time: 9:54:08 AM

Message
Header:
Error when trying to open preview

Detailed
Description:
On just one of our installs we  
are having an issue when going  
to EZ Start, choosing an  
invoice, when clicking preview  
we receive the following error.  
 
Error: Could not load file or  
assembly  
`CrystalDecisions.Shared,  
Verison=13.0.2000.0,  
Culture=netural,  
PublicKeyToken=692fbea5521e 
1304` or one of its  
dependencies. The system  
cannot find the file specified
Problem Type: EZ Start
Version Number: Pro 9.0
Status: Closed
Solution: It sounds like Crystal Reports did not install correctly on that one machine. Browse the client CD and open the Crystal Reports folder. Double click on the exe for either 32 bit or 64 bit, depending on the computer. Follow the on-screen instructions to force the installation of Crystal Reports.