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Shipping Solutions Help Desk

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Open Date Number Category Version Description
143 Databases Abbrevations - Do you have the abbrevations for each of the countries?
100 Databases Country of origin default - Is there a way in the Product Database screen to have the United States default to all new products added without having to type over U.S. virgin Islands every time?
891 Printing Classic 6.X Print Preview Stops Working - We are running Shipping Solution Standard v6.52 on Windows 7 64bit Enterprise. The Print Preview stops working after a while. There are no errors also. The only way to get Print Preview working again is to close and reopen Shipping Solution. Do you have any suggestions on fixing this issue?
201 Printing Classic 6.X PRINTING ERROR - I am trying to print a packing list. I get an error window that pops up: Microsoft Access: error printing the openreport action was cancelled. Can you please help? all of the other reports print fine. Thanks,
917 Databases Classic 6.X Need to switch configuration to new file server - We upgraded our file server that our shipping solutions files resided on. There is a new server name now. I can`t find where to make the change on the client to point it to the new server path. Please help!
168 Databases Classic 6.X Cannot override Country - Hi, I`m just getting started in the Classic version and trying to enter customer info into Bill To and Consignee databases. The customer is in Portugal but it always changes to Azores. I will keep working with entering info but not sure if this will keep happening.
165 Reports Classic 6.X Report Header/Footer? - We are running Shipping Solutions Classic 6 and we have need to send export documents to a few South American countries that are requesting forms be marked with Computer Generated on them. I know the report itself cannot be modified, but is there someway to add a header or footer to the report that might include such things?
293 Databases Classic 6.X Other users cannot see information - We have Network Version 6.20 for (4) users and the program has been loaded onto (4) different computers. I have been storing the consignees, products, etc. and using the program. Now the other (3) users are learning it and none of the information I have entered is available to them. I understood when it was sold to us that all (4) users would be using (1) database of information. What do we need to do to correct this?
1048 Other Classic 6.X Error when creating commercial invoice - Our users are receiving the follow error when creating a commercial invoice. Microsoft Access ?Error loading invoice properties invalid use of null.?
886 Export Forms Classic 8.0 3rd party billing - how do we show third party billing in shipping solutions so that it prints out on sli sed etc
1051 Importing Data Classic 8.0 SLI - On the SLI page I have it marked as Direct Consumer but it won`t show that up in the Ultimate Consighnee section 1d. How do I make it show up in there?
1047 EZ Start Classic 8.0 SLI - On the SLI customer needs it to say Direct Consumer in 1d. Ultimate Consignee Type and we have it marked and saved but it won`t show in that block when you print it,
889 Other Classic 8.0 US-Korea Free Trade template - Is it possible to add international document templates to the ship solutions program? I need to complete a US - S. Korea free trade cert and none of the ones I see in our program match up. Mainly just the NAFTA.
939 Integration Utility Pro 7.X Deleting records after Integration Utility - We use the Integration Utility to retrieve records from our ERP system. Is there a way to automatically remove/delete the records once they have been processed thru the Integration Utility?
225 Email Pro 7.X Question using Email - Is there a way you can confirm thay your Email went thru to customer?
196 Other Pro 7.X Can't see task buttons - Icons at top of page show page setup only. I cannot get the others to appear, therefore, I cannot copy shipments or print shipments. I have uninstalled and reinstalled and it is still the same. Any assistance is appreciated.
191 Databases Pro 7.X No product database - There is no information in the product database. It has erased it from current and past shipments, and furthermore it no longer exists in the main database. How can I recover the data?
184 Databases Pro 7.X Consolidated Documents - When I combine orders does it not list on the Commercial Invoice or somewhere the multiple Invoice numbers, customer purchase order no`s, etc,, ? Also, when I am in loading containers it does not seem to remove items as selected.
303 Integration Utility Pro 7.X Field mapping - I installed the newest version of shipping solutions and I had to remap all of the fields for the header and details. Is there a way to preserve the mapped fields? I have to install the new version on several pc`s and this is very time consuming.
178 EZ Start Pro 7.X Recordset is not updatable - Getting a Runtime 3326 error`This Recordset is not Updatable` after I choose shipment and then click on the date
938 Integration Utility Pro 7.X can't save Integration Utility - Hello, Successfully installed Shipping Solutions to a Windows 7 machine. When trying to save the definition in Integration Utility Setup, get the following message: Error Saving Configuration: Can`t Save. The field mapping will be save but the file location is not.
172 Email Pro 7.X Email Client - My company uses Goldmine as an email client. I seem to get errors when trying to send emails. Is there a way to set my email client to goldmine?
241 Other Pro 7.X Error Installing Shipping Solutions Upgrade - After downloading and installing a Shipping Solutions Professional upgrade from the Annual Maintenance Program (AMP) website, I get the following error message when I try to restart Shipping Solutions Professional: Microsoft Access cannot open this file. This file is located outside your intranet or on an untrusted site. Shipping Solutions will not open the file due to potential security problems. To open the file, copy it to your computer or an accessible network location.
1006 Databases Pro 7.X Change the Default Phrase - How can I change the default phrase of `These commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law prohibited` into a new default phrase which is: ?These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s), herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations?
911 Importing Data Pro 7.X Data fields inaccessible for import - Hi, I`m updating the data we import from another system. In the integration utility file structure documentation, I can`t find database field names for the following fields under Certificate of Origin: Dated at Day Month Year Can you please confirm whether it is possible to import these fields? Thanks.
311 Other Pro 7.X INVOICE IN EUROS - We need to invoice our customer in Euros. Is there a way to show Euros on each line item? Also, is there a way not to show USD only Euros
313 Export Forms Pro 7.X ISRAEL CERTIFICATE OF ORGIN - I ran the Israel Certificate of Orgin and their is no heading saying it is a certificate of orgin and also no phrase.
300 Databases Pro 7.X Consolidating error message - When trying to consolidate shipments, I receive `3078 database engine inspection table_invoice_consolidation error cannot find the input table or query tbl_invoice_consolidation` I have checked my path and it is correct, and I have run the attach and the update utility tools. What can I do to fix this problem?
296 Databases Pro 7.X Importing - We are looking into purchasing your prgram but we wanted to know if it will work with our system APPX. How hard is it to upload our system information into the program?
290 Databases Pro 7.X Upgrading to latest version - In attempting to upgrade our Shipping Solutions to the latest version we have encountered the following error message: “Shipping Solutions cannot open this file. The file is located outside your intranet or on an untrusted site. Shipping Solutions will not open this file due to potential security problem, To open the file copy it to your machine or an accessible network location.” Shipping Solutions now locks us out with this message.
328 Integration Utility Pro 7.X Data Integration Error - I have created header and detail files from my ERP system to import into SS. Created pipe delimited files. I have completed the file mappings. When I run the integration utility - I get the error `Include on SED Y - Data type conversion error`. According to the documentation this is a Y/N 1 character field. My file has `Y` in the field to be imported into the include on SED field. What would be the problem here? Thanks.
341 Printing Pro 7.X Trying to e-mail proforma invoice. - Receive error: ACG PDF and Mail Library The Win2PDF printer was not chosen. If Win2PDF is not installed, then please install it or choose another PDF creation engine. Tried using another PDF engine, don`t know where/how to install Win2PDF.
924 Databases Pro 7.X Copying addresses to contact databases - Hi, I typically export all shipping information from our ERP shipments into SS. Normally I don`t need the contact databases to be populated with anything. However, I`d like to be able to quickly copy the imported address values to contact databases if I now I`ll need them again. For example, if I know I`m going to need to manually specify a consignee for NAFTA paperwork in the future, I`d like to copy the imported consignee address fields into a new consignee record, directly from the shipment. Is this possible?
269 Other Pro 7.X Security with SS Pro - Is there any way to lock certain users out of `master table` data such as Products, Consignees etc... We would like if possible to limit what the user can do.
937 Databases Pro 7.X MS Access error when printing - Hello, We are seeing an issue when trying to print: Shipper`s Letter of Instruction /w Detail SLI- SED Format We get a Microsoft Access window pop up that says `There is an error: No current record` when a record exists and prints blank forms. How can we fix this?
912 EZ Start Pro 7.X Default values on new shipment - Hi, Is it possible to set default values on new shipments? That is, whether I create a new shipment manually or if I import one or more shipments with the integration utility and don`t specify the value, can I make fields default to a specified value? This question applies to both static and drop-down fields. For instance, our `Point or State of Origin` will be the same for every shipment so I`d like a default value, and I`d like a default for the IncoTerm Year on its drop-down. I`d also like to set a default for the NAFTA `Select Database For List` and `Certified By` and have the rest of the contact information populate from the selection in the drop-down.
249 Printing Pro 7.X DG page 2 - Hello, We just tried to preview and print a page 2 of 2 in the Dangerous Goods form because our entries on the form went beyond the printing area on Page 1 and we could not figure out how we are suppose to do this.
243 Other Pro 7.X Export Compliance Module Gets Security Warning - Whenever I try to run the Export Compliance Module in Shipping Solutions Professional, Microsoft Internet Explorer opens with a yellow information bar pops up with the warning: `To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options...`
242 Export Forms Pro 7.X Weight on SLI - The gross weight is the weight shown on the SLI, but the column heading is net weight.
141 Other Pro 7.X Schedule B code decimal place - My `schedule B digits` are set at 6. Regardless of this, my schedule B code consistently defaults to, and prints as, either, or 39.07..9 It`s supposed to be 3907.99. I`ve changed the digit setting, tried to forgo a decimal and tried manually entering my decimal to no avail. Please help!
936 Other Pro 7.X SQL Server - Will shipping Solutiions Professional run on a My SQL or does it have to be MS SQL
280 Email Pro 7.X How to email from Shipping Solutions - I would like to by email the shipping solutions and all the other documents? How can that be done? Thanks, Alicia
832 Databases Pro 7.X Unable to Print in Windows 7 - I just upgraded to windows 7 and now I can not print. I am running version 7.30, is this version compatible with windows 7?
52 Integration Utility Pro 7.X Error when setting up Integration Utility - I get the following error message when I try to locate the Header and Details files in the Shipping Solutions Professional Integration Utility setup: The expression On Click you entered as the event property setting produced the following error: The operation on the object failed. * The expression may not result in the name of a macro, the name of a user-defined function or [Event Procedure]. * There may have been an error evaluating the function, event or macro.
73 Email Pro 7.X Error message when emailing a form - When trying to email a form I get the message: The expression on click you entered as the event property setting produced the following error: invalid use of null.
842 Databases Pro 7.X CONSOLIDATE UTILITY - We are trying your software and I`m using the professional version because we ship multiple orders to the same customer and I would need that defined on the invoice. I saw I should use the consoildate utility key but I can`t find it.
837 Databases Pro 7.X Compatibility - Is Version 7.11 compatable with Windows 7 and Office 2010.
836 Export Forms Pro 7.X consolidated forms - SED - it appears there is no place to enter Special instructions on the consolidated SED form. on the regular SS we can add from the phrases menu but on the consolidated side we do not see where we can
828 Export Forms Pro 7.X tag multiple orders onto 1 shipment - is it possible to tag multiple imported orders onto a single shipment? combine multiple orders onto 1 packing slip?
785 Printing Pro 7.X SED not changing with record - About 3 months ago, we were able to create multiple export document sets during one session, meaning I would create documents for ABC Co and print them and the create DEF Co and print them and GHI Co and print them. No problem, then one day I entered documents for ABC Co and printed and then DEF Co and printed,and the SED Documents that printed for DEF were actually ABC`s. The quick fix was to close shipping solutions out and go back in to prevent this; is there something else going on?
783 Databases Pro 7.X Data Map? - We are using the file import tools to bring data into Shipping Solution. I have the data mapping complete. What are the proper procedures to implement this data map to all the client versions of the software? Ocassionaly the data map from the datamap table disappears from the database. Thanks
774 Databases Pro 7.X Protecting database records and shipment entries - How do I protect the database records and the shipment records from accidentally changing the entered information? Right now I can change any record in our database without having to confirm the change.
767 Email Pro 7.X SED questions - 1) We need to use a unit of measure of either box, carton, or pack but we don`t see that in the pull-down list of units of measure under the SED. Is there a way to add those values to that pulldown list? 2) Also, when printing the paper SED, the date at the bottom of the form is blank even though the export date has a value. Where does it pull this date from?
117 EZ Start Pro 7.X How Does User Type Num Cartons for CCI - I`m working with our traffic clerk implementing SSProfessional. In Shipping Solutions 2000 - Product Information entry screen, there is a box to enter the number of packages and the type of package. This information appears on the detail line of the CCI. In the new SSProfessional, this data entry possibility is NOT on the Product Information screen. I`m successfully importing this information through the Integration Utility, but for small, hand-typed orders, this is definitely a problem.
340 Databases Pro 7.X & Classic 6.X Schedule B Global Change - If/When a Schedule B number changes, is there a `global find and replace` tool or feature?
90 Reports Pro 7.X & Classic 6.X Blanket Period Default Value - Is is possible, and if so how, to set a default Blanket Period on the NAFTA Certificate?
349 Export Forms Pro 7.X & Classic 6.X Rounding Issues in Shipping Solutions - When I enter a piece price, the piece price will round and the rounded piece price will show on the paperwork. However, the total price of that piece price will show the original total, W/O the rounding. Example: piece price is entered as 0.615, but on the paperwork it will round to 0.62. However, the total $ for this line will use the calculation of 0.615 for the total. So, the total is correct for each line, but the piece price may be a 1/2 cent more. Is there a way to adjust the rounding feature in Shipping Solutions? (or turn it off)
350 Export Forms Pro 7.X & Classic 6.X Unit Price Rounds Up on Customs Invoice - When I enter a piece price, the piece price will round and the rounded piece price will show on the paperwork. However, the total price of that piece price will show the original total, W/O the rounding. Example: piece price is entered as 0.615, but on the paperwork it will round to 0.62. However, the total $ for this line will use the calculation of 0.615 for the total. So, the total is correct for each line, but the piece price may be a 1/2 cent more. Is there a way to adjust the rounding feature in Shipping Solutions? (or turn it off) I went in to EZ Start go to the Commercial Invoice screen. Clicked the customize button and change the unit price digits to 3; however, on the Canadian Customs Invoice the unit price is rounded up to two decimal places. Is there anything else I can do to correct this? Thank you!
284 Other Pro 7.X & Classic 6.X Need list of abreviations of Countries - I am sending a shipment to Japan - and do not know the country code to enter. Is there a listing of country abbreviations that I can use for this and other `new` countries we will ship to.
239 Export Forms Pro 7.X & Classic 6.X AUSFTA - Are you familiar with the Australia US Free Trade Agreement. Do you have plans to have this form on upgraded Shipping Solutions?
32 EZ Start Pro 7.X & Classic 6.X HazMat Shipments - I put all the UN hazard codes we use into the product database so we can put these on the Inland bill of ladings. I cannot figure out how to plug in the number and type of packages in the first column of the BOL. Mine just say 0. I can also only preview this I cannot go onto the document to add this information. The detail info tab is no help, that information doesn`t print on my BOL.
87 Databases Pro 7.X & Classic 6.X User Rights Error - When closing off system, I get the following message. `You do not have access to make the required system configuration modifications. Please rerun this installation from an administrators account.` I am an administrator on the system. Also, our head administrator tried loading under his login and it still did not do away with.
99 Other Pro 7.X & Classic 6.X Electronic Signature - Is there a way to add an electronic signature to any documents. I have some international customers that will accept this.
260 Databases Pro 7.X & Classic 6.X Adding a addr3 field - Some consignee addresses are so long that a 3rd address field is needed. Will you be adding an extra field in the future?
253 Importing Data Pro 7.X & Classic 6.X Trying to Import Database - When trying to import a database from MS Access, I get the following error message: Error on import. Error number 13: type mismatch What am I doing wrong?
102 Export Forms Pro 7.X & Classic 6.X SED Method of Transport - I can not find a place to enter method of transport.
107 EZ Start Pro 7.X & Classic 6.X how do i change screens? - How do I go from ez start menu back to the main menu without exiting the whole program??
114 Export Forms Pro 7.X & Classic 6.X Phrases - I am trying to figure out how to use your custom invoice as a replacement to ours. Right now I am running into a problem with the phrases. I see on page 20 it says to cut and paste. I have tried two different ways of doing this. One from the phrase database, and then I set up our phrases on a word document. I could not get it to work either way. Figured I would ask you to be my second set of eyes, what I am I missing. Or is there another area you could point me to that will take the cut and paste so all of our notes will show on the invoice.
91 Reports Pro 7.X & Classic 6.X Default Values On NAFTA Certificate? - Is there a way to create default values for the following fields at the bottom of the NAFTA Certificate? => 11b., 11c., and 11d.
65 Export Forms Pro 7.X & Classic 6.X Ex-Works Value and all other Fees - When doing the Commercial Invoice it doesn`t print out the Ex- Works and all the Inland Freight Fees, Handling, Consular, Ocean/Air , Insurance Fees. The old software had it. It`s alot clearer for customs when it is all listed and broken down.
306 Databases Pro 7.X & Classic 6.X CAFTA CERT OF ORIGIN - Does the upgrade or any former releases allow you to complete / print a CAFTA certificate of origin? (central america trade agreement) Please let me know.
308 Export Forms Pro 7.X & Classic 6.X Entering dates in the right field - I cannot find the correct spot to enter the date so that it will print on the SLI form. It always reads `ERROR` Where do I enter that detail.
33 Other Pro 7.X & Classic 6.X Cut and Paste - How do I Cut and Paste in professional. That was an excellent feature in SS 2000.
133 Printing Pro 7.X & Classic 6.X errors when trying to print - How do I set up my documents to print on our network printer?
870 Databases Pro 7.X & Classic 6.X Database Cleanup - Is there a way to compress or clean up the database?
89 Printing Pro 7.X & Classic 6.X Error Message: Problem Retrieving Printer Info - When you try to preview or to print an export form from Shipping Solutions, you receive the following error message: `There was a problem retrieving printer information for the [PrinterName] on [PortName]. The object may have been sent to a printer that is unavailable.`
59 Databases Pro 7.X & Classic 6.X Descriptions - Hello! When working with VEDP and they recommended this software, one recommendation that was made to us, and we were told this option was available in the software. Was instead of printing our description on the nafta, that we use the Schedule B HTS Code Decription. As of yet, I have not found the option that would allow this to be done. Also, are you all in the process of making this software so that when putting in the appropriate HTS code the description automatically pulls to the Description section. If this software had that capability it would be much better instead of having to type it in. Let me know as soon as possible I am trying to get this set up for use. Thanks.
285 Databases Pro 7.X & Classic 6.X Inserting personal logos - What size does the logo have to be? I have a .jpeg file and all I am getting displayed is a small protion of the logo.
144 Other Pro 7.X & Classic 6.X Weights - I want to have the net weight of each part print on my Commercial Invoice and/or packing list. How is this done?
75 Export Forms Pro 7.X & Classic 6.X Canada Customs Invoice - We`re trying to set up the Canada Customs Invoice form to reflect the information we currently type on carbon paper forms. Input from various customs brokers, customers, and forwarders has us include the freight terms, carrier name, custom`s broker name, and H.S number in the #8 space on the form. Is there a way to accomplish this available to us? We`re also having difficulty entering the full 10 digit H.S number.
289 Databases Pro 7.X & Classic 6.X Country Code List - I do not see Scotland in the country code list?
78 Export Forms Pro 7.X & Classic 6.X Canada Customs Invoice - Our pricing is on a `per thousand` unit basis, and our units of measure are square inches, square feet, square meters, linear feet, linear meters, and impressions. Is there a way to get this information to print on the Canada customs invoice?
81 Databases Pro 7.X & Classic 6.X Contact Information - Shouldn`t the Certified By section of the Nafta be linked to the Exporter information already entered into the system? Why would these two differ from each other? Also, when I print out the Nafta it prints out the Importer information that`s on the main screen under the consignee info but doesn`t do the same for the certified by section. it`s a bit confusing and since it`s not doing the same for both issues it leads me to believe it`s a software problem...?
840 Other Pro 7.X & Classic 6.X Need help with customization screen - I am customizing the commercial invoice and packing list wording to change some verbage like `order number` to `due date`, among others, and while it changes the printout, it does not change the actual input screen the new names and is therefore very hard to try to keep track of the new wording and where it is input, as the old wording still shows up on the input screen. How do I get the new customized wording to show up on the input screen. If it was only one change, not to big a deal to remember, but multiple changes are not realistic to remember the old and new verbage and where it came from. Thanks for your help.
871 Integration Utility Pro 7.X & Classic 6.X Inserting Line Breaks in Product Description - We use the integration utility to export data from our ERP in a pipe delimited text file, and import that into SS Professional. One field we import in the detail line is Product Description, which can contain lots of configuration information, such as body fabric, pillow fabric, fringe, etc. How can we insert line breaks in that description, so each configuration component displays/prints on a separate line within the product description field?
162 Databases Pro 7.X & Classic 6.X FREIGHT FORWARDER - I have completed freight forwarder information in database. Now, how do I choose this information? and where does it print on my paperwork.
760 Tools Pro 7.X & Classic 6.X Delete Shipments - We use the Shipping Solutions for inland bill of ladings and do not use the commerical invoice. Is there another way to delete batches of shipments than by commerical invoice date?
761 Printing Pro 7.X & Classic 6.X font - I would like to know the default font and size that ss uses.
768 Importing Data Pro 7.X & Classic 6.X Putting Company Logo on Printed Documents - Is there a way to imprint my company logo on documents such as the commercial invoice, packing list etc. and thus spare me the expense of trouble of running all my documents on letter heads? Thank you
185 Other Pro 7.X & Classic 6.X NEED ASSISTANCE ON NAFTA CERTIFICATE - CAN YOU PLEASE TELL ME WHAT IS THE PREFERENCE CRITERION????? A, B, C D.......need this information asap must complete company nafta certificates thank you, joanne
775 Databases Pro 7.X & Classic 6.X Commercial Invoice-Payment Terms - Can you tell me how I add a new item to the `Payment Terms` drop down list on the Commercial Invoice? Thanks.
777 Reports Pro 7.X & Classic 6.X 3 digit country code instead of just 2 - In our previous version of SHipping solutions, the country code that appeared on the commercial invoice and other documents showed up as a 3 digit code (USA, MEX, CAN, etc). In the current version, this is only a 2 digit code (US, ME, CA). Our customer have requested that it still appear as 3 digits. How can we address this?
209 Export Forms Pro 7.X & Classic 6.X CANADIAN INVOICE - My Canadian Customs Broker is telling me that I need to put `originator` (box 20) but I do not find where I input this information. Also, on the Misc sect for Section 8 does not let you type enough information. Is there any way this field can be changed to be indefinite characters?
212 Email Pro 7.X & Classic 6.X Different Plants - If I am shiping products from 3 different plants, what address do I put in box 3. Or do I have to make 3 seperate NAFTA`s.
216 Export Forms Pro 7.X & Classic 6.X displaying credit amounts (negative numbers) - On the commercial invoice, when we enter a negative number into a fees field (such as Other Charges), the leading minus sign is replaced with parentheses around the number. Is there a way to prevent this from happening? Instead of (9,250), we want -9,250.
122 Importing Data Pro 7.X & Classic 6.X Importing Product Data - What format should the Schedule B/HTS Code have in the delimited text file for proper importation into Shipping Solutions? Should it contain 12 digits, Example: 8428.39.0000 or 10 digits, Example: 8428390000?
843 Databases Pro 7.X & Classic 6.X COMMERCIAL INVOICE - I need help printing my total amount of the bottom of the page where it says TOTAL USD, I have a line for product description for $9,154.82 and a second line for other charges $400.00 and I need to have shipping solutions print total USD $9,554.82 and it is not working, please help, thanks.
784 Printing Pro 7.X & Classic 6.X Printing Error - copies - Recently - when requesting multiple copies of SED and NAFTA documents along with Cert of Origin, Packing List, Comm Inv, Shippers Letter of Instruction - every except the SED and NAFTA documents print the requested number - We ask for 3 of each - and SED and NAFTA only print one. So we tried printing the SED and the NAFTA independently of each other and the other documents, asked for 3 copies and only got 1 each again - help?
235 Export Forms Pro 7.X & Classic 6.X need more decimal places on unit price - Our pricing is sometimes extended to more than two decimal places, software will allow me to use more than two but when forms print, ie SED`s and Canadian invoices, unit price is truncated to two decimal places. Invoice total is always correct, but customs is having a problems with forms. Any way to change the number of places on forms?
173 Databases Pro 7.X & Classic 6.X how to scroll through different shipments quickly - Is there a way to jump from shipment 2 to 200 without having to click through every shipment at the first screen after clicking on EZ Start?
146 Databases Pro 7.X & Classic 6.X Nafta/Importer Field - How do we populate the Importer box on the Nafta Cert. we are pulling the Bill/Sold to address from our business system - so shouldn`t that populate that field? Thanks
922 Databases Pro 7.X & Classic 6.X Remove Line Item - Is there a way to prevent a line item from printing on document without deleting the line from the order/database? Some type of flag perhaps? Please let me know when you get a chance.
183 Export Forms Pro 7.X & Classic 6.X Canada Invoice - How do I get my weight information to appear in #16. on the Canada Customs Invoice. I have added the weight to the packing list and packed the container but it does not appear in 16.
226 Importing Data Pro 7.X & Classic 6.X Notes on SED form - Trying to put in a msg. on our SED from but don`t know where to enter this at. I would like to note Inland Freight Charges on Freight Prepaid necessarily in the box at the bottom to your right of the SED form. Thank you for your help.
140 Printing Pro 7.X & Classic 6.X SED trying to print on 8 1/2 - When trying to print the SED,it appears to be trying to print on 8 1/2` by 14` paper. How do I change to 8 1/2` by 11`?
131 Reports Pro 7.X & Classic 6.X Shippers Letter of Instruction Detail - Is there a way to alter the Shippers Letter of Instruction to include the Rates column on the end beside the Measuresments. Generally speaking, is there any way to alter the format of a report/form.
231 EZ Start Pro 7.X & Classic 6.X COUNTRY OF ORIGIN - The `Country of Origin` is not printing on my Commercial Invoice. It is on my Product Info screen and I also have the Box Checked in the Commercial Invoice Screen under`Customize` Please advise
230 Databases Pro 7.X & Classic 6.X Forwarders - We map over the data from our business system for each customer order. Can you tell me if there is a way to tie the customer and appropriate forwarder togther in Shipping Solutions?
229 Databases Pro 7.X & Classic 6.X Schedule B Information - Where do we maintain the Schedule B number and description for that number
228 Databases Pro 7.X & Classic 6.X phrases - Is there any way you can enter more than one phrase code on any given screen? Example: Commercial Invoice Special Instructions, could you type `DOC Anti-Diversion Clause`;`certificate of origin` ? So both would show up on the page? Please let me know. Thanks,
157 Databases Pro 7.X & Classic 6.X Export carrier/Forwarder - Is the Export Carrier (on invoice) different from the Forwarder information. Is the carrier field required on the Invoice.
804 Printing Pro 7.X & Classic 6.X Commercial Invoice - Commercial Invoice document is not printing correctly. Error message: Error loading invoice properties; Invalid use of null. Sched B number is incomplete and unit price is missing. Also `Commercial Invoice` head is missing from document
154 Printing Pro 7.X & Classic 6.X Bill to name and address not printing - The bill to name and address is not printing on our invoice or packing slips when they print out it says sold to not bill to did we change something and not know it.
900 Importing Data Pro 9.0 Error moving processed files - Still receiving the following error after import: `Error moving processed files: The process cannot access the file because it is being used by another process.` We have the mode set to P (production) no longer in Debug.
1077 Importing Data Pro 9.0 Item Details: COO Code / COO Long Name - Import will not load country_of_origin and country_of_origin_fullname. Values: `USA`,`United States` Import format is XML Please advise ...
1065 Export Forms Pro 9.0 Colombia CO missing - Ver 9.12 Colombia CO is being rejected by Customs. Not current. SS form has Box 9 as COO. Current form has Box 9 as Invoice # & Date, Box 10 is COO
973 Importing Data Pro 9.0 Missing Config File: appSettings.xml - After upgrading to version 9.08 we can`t import. We get the following message: dxmRun.Helper Fatal Error - Missing Config File: appSettings.xml
974 Reports Pro 9.0 Certificate of Origin - We want to print a NAFTA Certificate of Origin for all items on the product table on one report not just the current shipment. How do we do this?
975 Other Pro 9.0 Error in Restricted Party Screening - Run Compliance Check, Error `Failed - error occurred processing request: the remote server returned an error: (500) Internal Server Error
976 Other Pro 9.0 Error in Export Compliance Module - When running Restricted Party Screening,`Error Sending Compliance Data: Object reference not set to an instance of an object.
984 EZ Start Pro 9.0 Error when trying to open preview - On just one of our installs we are having an issue when going to EZ Start, choosing an invoice, when clicking preview we receive the following error. Error: Could not load file or assembly `CrystalDecisions.Shared, Verison=13.0.2000.0, Culture=netural, PublicKeyToken=692fbea5521e 1304` or one of its dependencies. The system cannot find the file specified
873 EZ Start Pro 9.0 Error on New shipment - When clicking New to create new shipment, we get an Unhandled Exception error message. Please advise. Thanks.
1081 Tools Pro 9.0 Commercial Invoice, Remove fields completely - I understand I am able to re-label the fields in the commercial invoice, but is there an option to remove fields completely? For example, we dont use `Proforma Invoice Number` and `Customer Account Number` I can leave them blank, but the format looks weird.
1079 Importing Data Pro 9.0 XML Import Shipment Number - When using XML Import. How do you use your own reference tracker number instead of the system generated number? Example: Recent load: Shipment Number assigned 275 We would like to use our own Shipment Number OSH123456
1021 Other Pro 9.0 Migrating SS to new server - Is there any documentation on migrating Shipping Solutions to a new server? I searched the help desk and FAQ and didn`t see anything. We need to move it from an old 2003 server to Server 2012 R2. Thanks
1022 Reports Pro 9.0 Compliance Module - The compliance module. Are user id/pwds a result of filling out and submitting the Export Compliance Subscription Agreement?
1082 Export Forms Pro 9.0 Error Sending Compliance Data - Trying to run a compliance check we get the following error in the Export Compliance Module. Error Sending Compliance Data: The request was aborted: Could not create SSL/TLS secure channel. We are also wondering if there is a newer version available than what we have. We are on 9.12
1028 Databases Pro 9.0 Trial version-valid database - I`ve installed the trial version of the software and no matter what tab i click such as EZ Start or even the login button, I am prompted with a connection message that reads `You do not have a valid database connection to ssdata_az`. Please email any instructions to fix this issue. I have Symantec Endpoint Protection version 14.0 MP1 build 2332. Not sure if this is the cause of the issue.
1088 Tools Pro 9.0 Duty Drawback - I`m director of IT and the controller is asking about the new Duty Drawback filing procedure. I know nothing about it but was wondering if there is anything in our Shipping Solutions that can help with filing Duty Drawback?
1076 Other Pro 9.0 signature question - HI, Is it possible to lock a signature to a user? Systech has two users. We would like to lock the signature in when signing in to Shipping Solutions.
1075 Printing Pro 9.0 Consolidate for Inland BOL - I am importing from our ERP, each customer order is a shipment but we often ship multiple orders on same shipment. The Consolidate Utility function does NOT have Inland BOL option. Is there a way to do this? Or do I have to combine them before downloading and importing?
1039 Other Pro 9.0 Windows 10 - can't run without admin rights - I`ve installed client 9.11 on a Win10 PC. UAC can`t be changed, set by GPO. Users can`t be added to local admin group. Power group has been nerfed by parent company. I have given them full rights to c:\program files(x86)\intermart and to c:\program data\intermart. yet every time the user tries to launch the client, it prompts for admin rights. Is there a file (ini or something) in the Windows or System32 directory that the user needs write/full access to?
1071 Other Pro 9.0 Error Sending Compliance Data - When trying to Run Compliance, we get an error that says `Error Sending Compliance Data: The request was aborted: Could not create SSL/TLS secure channel`. I have placed check marks in all SSL/TLS settings in Internet Properties.
1041 Export Forms Pro 9.0 USD symbol - On the commercial invoice the $ symbol is not showing. I need to fix this
1066 EZ Start Pro 9.0 Customize Inland Bill of Lading - Hello, Is there any way to customize what items appear on the Inland Bill of Lading (net weight, gross weight etc.)?
1046 Export Forms Pro 9.0 PRODUCT NOT NAFTA ELIGIBLE - I`m not sure what I need to fill out when a product is not NAFTA eligible.
1049 Printing Pro 9.0 Mapped drive letters when exporting pdf on win 10 - Cannot access mapped drive letters on Windows 10 when using save pdf button. user claims it worked with Windows 7.
1050 Other Pro 9.0 Error Message - Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.
1052 Importing Data Pro 9.0 Unable to locate DXM fields - I am looking for the phone and email fields for the Nafta Producer and Importer sections. Can you tell me which Shipping Solutions fields correspond to them? Thank you
1055 Export Forms Pro 9.0 TAX ID length to short on commercial invoice - We have recently noticed that the the Tax ID number that prints on the commercial invoice is getting cut off at 17 characters. With some recent shipments for China we need this to be 18 characters. Are there any settings to change this to 18 or is that a system change?
1025 Importing Data Pro 9.0 DXM Service - DXM service seems straight forward but ERROR, invalid Project Name. `ACA400A_Import_SSPRO9` Log; [2017-05-22 10:21:54,820] - [INFO ] - Starting Windows Service...... [2017-05-22 10:21:54,820] - [INFO ] - DXMRunService OnStart method called. [2017-05-22 10:21:54,820] - [INFO ] - Project name := ACA400A_Import_SSPRO9 and Time interval in minutes = 2 and UserName = Admin [2017-05-22 10:21:54,867] - [INFO ] - Data folder read from Appsettings file is :\\InterMart\\SSProfessional_9\\DXM\\ [2017-05-22 10:21:54,867] - [INFO ] - Invalid Project name ACA400A_Import_SSPRO9, Cannot start app
921 Other Pro 9.0 Invalid username - I cannot log into Shipping Solutions 9. It is telling me username and password invalid.
881 Databases Pro 9.0 Database Backup - How can I create an offline backup of the SQL database without shutting down the SQL server which I can then move to our backup server.
883 Printing Pro 9.0 Printing Error - If you get an unhandled exception error when trying to print, and the error also says `Root element is missing` you need to reset the customizations for that form.
892 Other Pro 9.0 Move to new server - I have SS Pro 9 installed on a Windows 2003 R2 server. I need to move it to a new server (Windows 2008 R2) that will be the same name. I see that the current location for the DB is C:\Documents and Settings\All Users\Application Data\InterMart\SSProfessional_9\Database I just want to verify with you the proper procedure. I figured I`d change things by asking your assistance before I go and start :-). Thanks, Dave Seely ICT Specialist,Outotec NA Outotec
893 Importing Data Pro 9.0 Include_on_SED not in version 9.3? - attempting to Map data in version 9.3 and can`t find a place for include_ON_SED boolean flag from our imported flat file. Is this no longer a valid or used field?
899 Databases Pro 9.0 non-default SQL Server instance name - I manually pre-configured an instance of SQL Server 2008 R2 (x64, 10.50.1600) for Shipping Solutions 9 Pro. I`ve created a named instance ( `MyServer\SSPro9` ), have attached the default database and logfile, but cannot get the DB tools to connect to the database. I see that the default instance name the product installs with is `SQLEXPRESS`, is this hard-coded into the DB Tools? Will I encounter other issues as I proceed with client installation and configuration? Thanks in advance.
1142 Other Pro 9.0 Database at version 16 and software at 12 - Hello, We have installed the client in a new location and received a message that the database is at version 16 and the client is only at 12. Could you please provide instruction on resolving/updating the client software successfully?
907 Importing Data Pro 9.0 Mode of Transport - Is there any way to map the Mode of Transport on the Carriers and Ports Screen or set it to always be `Air`? this would be very helpful to our agents. We are at version 9.3
913 Integration Utility Pro 9.0 Mapping screen unable to see some network drives - I installed Pro 9.05 on two machines this morning. Only difference from my previous 9.05 installations are these have SS Pro 7.40 installed, plus dual monitors. These computers have 9 drives mapped, but when I click `Locate Header File`, it only shows C: and R:. If I enter a file path on the H: drive, it says `Drive H: does not exist. Check the drive and try again.` The drive is visible outside SS. The OS is Windows 7.
971 Printing Pro 9.0 SLI in NCBFAA Format Print Issue - The phrases that print out for `$2,500 or Less` and `Authorize Forwarder` fields of the EEI (SLI in NCBFAA Format Only) entry are cut off on the right margin of the SLI preview and the printout.
919 Export Forms Pro 9.0 US-Colombia Trade Promotion Agreement - When filling out the US-Colombia Agreement I need to include the Regional Value Content or NO on the form. I do not see a column for this in the Shipping Soluntions program. I do see a column for quantity and this is not a requirement. Can this be fixed or am I doing something wrong?
1020 Databases Pro 9.0 System defaults - Is it possible to set some of the drop downs as default? For example the Show Intermediate consignee as Bill To and Incoterms 2010.
928 Export Forms Pro 9.0 EIN on Commercial Invoice - How can we add our EIN number to the commercial invoice?
930 Importing Data Pro 9.0 transaction failure - Is there a limit on the number of line items that can be imported into SSPRO? Have a shipment that is failing to import---all others are working fine. This shipment has a large number of line items---approx 60.
933 Email Pro 9.0 Cannot Send Email - We are installing Professional version 9.06 and are trying to send one of the PDF files via email, but we do not see the email being sent. We have tried with both MS Outlook and Mozilla Thunderbird as the default mailer. Should Shipping Solutions show that the email was sent. Also how long should it take to send the email ?
934 Export Forms Pro 9.0 Question on line 2 and 9 of canada customs invoice - I can`t seem to find the location that enters the Date of Direct Shipment (2) on the Canada Customs Invoice. Also on line 9 under Conditions of sale and terms of payment can the font be made smaller it seems to be cutting off some of the words. Thank you Michelle
935 Export Forms Pro 9.0 Consignee Type - Ultimate Consignee type not being transmitted to AES. Ultimate Consignee Type not showing up on invoices, or shippers letter of instructions when we ship through a freight forwarder, we do not file AES. How will they know how to catalog or code the customer?
940 Printing Pro 9.0 Can't preview prints or reports - When I try to preview a report I get this error: Unhandled exception has occurred in your application. If you click continue xxxx Could not load file or assembly ` CrystalDecisions.xxxxx
1101 Other Pro 9.0 SSPro Startup - Installed Pro 9.11 on a Windows 10 PC. Opened the program and I was able to login. When I updated to 9.14 and tried to open the program, I get the following error:Method not found: Boolean t_isEntity0. Any help is greatly appreciated.
957 Databases Pro 9.0 Conerting from 5 to 9 - I`m looking to convert a database from from version 5 to version 9 pro. I tried using the conversion utility in 9 but it didn`t take the 5 database. Is there any utility that does this?
959 Other Pro 9.0 USER LICENSE - Currently we are using Professional multi-user version which permits 4 user licenses Do you have a version that would allow possibly 6 users (additional 2 users from current)? If so, what is the cost? Please advise
961 Reports Pro 9.0 Crystal report - Updating - We would like to change the font size of some of the fields on the Commercial Invoice Report. Is this something we can do?
916 Importing Data Pro 9.0 Error importing data from MS Access SSDATA.MDB - I was importing the shipping data from or previous version of Shipping Solutions using the converter option and I received the following error. Error Writing to Doc Manager. Record is deleted. When I go back into Shipping Solutions I receive the message `Unhandled Exception has occurred in your application`. This happens for all functions.
1106 Other Pro 9.0 & Classic 8.0 digital copy of installation instructions - Good Afternoon I was wondering of there is a digital version of the installation instructions available? All I was provided was a physical book. Thank you - John
1111 Other Pro 9.0 & Classic 8.0 PROFORMA INVOICE - Is there a way to remove the field on the Proforma Invoice for the `Title` and even more importantly the `Authorized Signature`? We send Proforma Invoices with our wire transfer account information, but do not want the signature on the Proforma invoice to prevent fraudulent uses of the name tied to the wire transfer account. We do want to keep the standard signature on all other documents including the `Commercial Invoice`. Both of these are done one the same screen.
1120 Export Forms Pro 9.0 & Classic 8.0 Preference Criterion for US Colombia FTA - Regulations show Preference Criterion B. Your software shows B1 and B2. Why or What`s the difference? I`m in version 9.15.
1136 Export Forms Pro 9.0 & Classic 8.0 NCBFAA SLI - In PRO version 9.15 to get text to show in the `Transportation Reference Number` field on the NCBFAA SLI form number we would enter the data in the `booking number` field in the `Ocean Bol/Dock Rcpt` screen and it would then populate `Transportation Reference Number` field on the NCBFAA SLI form. But now it is not populating - where do we need to put the text for it to show on that field on the form.
1004 Export Forms Pro 9.0 & Classic 8.0 UC Type - I now need to show the UC Type on my SED. I found where to make the choice in the database but can`t find where the information is printed on the documents.
876 Databases Pro 9.0 & Classic 8.0 Country of Origin not displaying - Some customers have found that their country of origin is not populating on the Commercial Invoice even though they have a country of origin selected for that product in the Product Database. This can occur if your product does not have both the full name and two digit code of the country. It most likely happens when importing your data, using the DXM, or for data converted from a previous version.
882 Other Pro 9.0 & Classic 8.0 Shipping Solutions for Windows 8 - If you have the Windows 8 operating system, you will need to install an update to Microsoft Visual C++ 2005 Redistributable Package. The update is needed by Crystal Reports in order to install. Crystal Reports is part of the Shipping Solutions Version 8 and 9 installations.
898 Other Pro 9.0 & Classic 8.0 Windows 8 Installation - Installation problems on Windows 8.
929 Other Pro 9.0 & Classic 8.0 Hide Forms on the Preview/Print/Email screen - please instruct how to hide the forms on the preview/print/email screen
1014 Other Pro 9.0 & Classic 8.0 Set default for Commercial Phrase on Documents - Is it possible to set the Commercial Phrase on the Commercial Invoice to a default phrase. 95% of the time we use the Destination Control Statement and would like that to be the default when the Commercial Invoice is opened. Thanks
969 Databases Pro 9.0 & Classic 8.0 MYSQL support - Does version 9 support MYSQL?
1061 Export Forms Pro 9.0 & Classic 8.0 ITN# Required for Mexico Shipment? - I have one B/L with 16 Pack Lists. All of the Pack Lists combined total more than $2,500 but there is not one Pack List that totals that much. Do I need an ITN for this shipment?
901 Export Forms Pro 9.0 & Classic 8.0 Changing how the address is displayed on invoices - I want the contact address on the invoices,to show the country name under the ultimate consignee not the country code. Is that possable, I could add the country to the 3rd address line in the database but then I will still get the country code which i do not want, thanks for your help
1030 Other Pro 9.0 & Classic 8.0 Conversion - what is the multiplier in the product detail screen to convert the gross lbs to kilos
1032 Databases Pro 9.0 & Classic 8.0 moving to new version of SQL - Hi, We installed Shipping solutions on SQL 2008R2 64 bit. We need to move to SQL 2012 64 bit. Is there any document for moving the software to a new server, or upgrading in place
1036 Other Pro 9.0 & Classic 8.0 Sign In - How can I find out what my User Name & password is?
1040 Databases Pro 9.0 & Classic 8.0 Windows 10 Classic 8.06 Database Connection Issue - Brand new install on a Windows 10 1703 build with Shipping Solutions Classic 8 v 8.06 cannot save the database conenction of ssdata_sql_01. Database is on the local machine, on a Domain, with No Firewall on. Not sure why this has happened.
1045 Printing Pro 9.0 & Classic 8.0 SLI -SED Field - Routed Export - There is a field (#19) on the Shipper`s Letter of Instructions called Router Export Transaction. The default value is check as NO. How do we change that value to YES
968 Printing Pro 9.0 & Classic 8.0 SLI NCBFAA/SED Format:2nd Page has lines over text - When the SLI in NCBFAA or SED format goes onto multiple pages, it will extend the lines from field 20 Schedule B Description of Commodities (lines between 21-26) down the page, over the top of text that has been entered into the SLI Special Instructions section.